Return Policy


Returns

Your item needs to have the receipt or proof of purchase.

Our policy lasts 14 days after arrival. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • 1.0 - After the order has been shipped it is not possible to cancel the order. 
  • 1.1 - In the event that the product arrives damaged or are not functioning, contact us directly on support@bacteriaremover.com.
  • 1.2 -You are subject to a $10 fee if the package is being returned due to incorrect address or if it haven't been picked up.

If return of item is neccessary it is the customer who pay for the shipping (With Tracking). 

Refund (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The process after we have received the return takes approximately 3-5 days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bacteriaremover.com.